FC888 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection standards. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you hold as a registered Member of our platform.
This Privacy Policy (hereinafter "Policy") is issued by FC888 (hereinafter "FC888", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://fc888.casa (the "Platform"). This Policy sets out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by FC888.
We take your privacy seriously. FC888 collects only the data that is necessary to operate your account, process your transactions, comply with our legal and regulatory obligations, and improve the quality of the services we provide. We do not sell your personal data to third parties, and we do not share it with any external party except as described in this Policy.
This Policy applies to all data subjects who interact with the FC888 Platform, whether as registered Members, prospective Members browsing the site, or individuals who contact our customer support team. It covers data collected via the website, email communications, live chat, and any other channel through which you engage with FC888.
The following terms are used throughout this Privacy Policy and carry the meanings set out below:
| Term | Definition |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — including name, identification number, email address, IP address, financial account details, and any data that can be used to directly or indirectly identify you. |
| Data Subject | The individual to whom Personal Data relates — in the context of this Policy, any registered Member, prospective Member, or visitor to the FC888 Platform. |
| Data Controller | FC888, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| Data Processor | Any third-party service provider engaged by FC888 to process Personal Data on our behalf, subject to contractual data protection obligations. |
| Processing | Any operation performed on Personal Data — including collection, recording, storage, use, disclosure, transmission, erasure, or destruction. |
| KYC | Know Your Customer — the identity, age, and address verification procedures required of all Members prior to withdrawal processing. |
| Cookies | Small text files stored on your device by the Platform's web server, used to maintain session integrity, remember preferences, and analyse Platform usage. |
FC888 collects the following categories of Personal Data in connection with the operation of the Platform and the delivery of our services:
3.1 Identity & Contact Data
Collected during account registration and KYC verification:
3.2 Financial & Payment Data
Collected in connection with deposit and withdrawal transactions:
3.3 Technical & Usage Data
Collected automatically when you access and use the Platform:
3.4 Gameplay & Betting Data
3.5 Communications Data
Where you contact FC888 via live chat, email, or support ticket, we retain records of those communications including the content of messages, timestamps, and resolution outcomes.
FC888 collects Personal Data through the following primary channels:
FC888 processes your Personal Data for the following specific purposes:
| Purpose | Description | Data Categories Used |
|---|---|---|
| Account Management | Creating, maintaining, and administering your FC888 Member account throughout its lifecycle. | Identity, Contact, Technical |
| KYC & Age Verification | Verifying your identity and confirming that you meet the minimum age requirement of 21 years. | Identity, Financial |
| Payment Processing | Processing deposits and withdrawals via Malaysian payment channels (GrabPay, Touch 'n Go, DuitNow, FPX, bank transfer, crypto). | Financial, Identity |
| Fraud & AML Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes. | All categories |
| Customer Support | Responding to enquiries, resolving disputes, and providing assistance via live chat and email. | Identity, Contact, Communications |
| Responsible Gambling | Operating deposit limits, loss limits, self-exclusion, and other player protection tools. | Identity, Gameplay, Financial |
| Platform Improvement | Analysing usage patterns to improve Platform performance, game selection, and user experience. | Technical, Usage, Gameplay |
| Marketing (with consent) | Sending promotional communications about bonuses and offers where you have opted in to receive them. | Contact, Gameplay |
| Legal Compliance | Meeting regulatory, audit, and legal obligations applicable to FC888's operations. | Identity, Financial, Communications |
FC888 processes Personal Data on the basis of one or more of the following legal grounds:
FC888 does not sell, rent, or commercially trade your Personal Data. We disclose your data to third parties only in the specific circumstances described below, and only to the extent strictly necessary for the identified purpose:
7.1 Payment Service Providers
To process deposits and withdrawals, FC888 necessarily shares relevant financial and identity data with Malaysian payment processors and banking partners, including DuitNow, FPX, GrabPay, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and cryptocurrency processing services. These providers are bound by contractual data protection obligations and process your data solely for transaction processing purposes.
7.2 Identity Verification Services
FC888 may engage third-party KYC and identity verification providers to assist with the verification of identity documents and age confirmation. These providers process your identity data under strict data processing agreements and are not permitted to use your data for any purpose other than KYC verification on FC888's behalf.
7.3 Legal and Regulatory Authorities
FC888 may disclose Personal Data to government authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or other binding legal instrument. We will endeavour to notify you of such disclosure where we are legally permitted to do so.
7.4 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of FC888's business, Personal Data held by FC888 may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being imposed on the recipient.
FC888 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / regulatory obligation |
| KYC / identity documents | Duration of account + 5 years after closure | AML compliance obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay / betting history | Duration of account + 2 years after closure | Dispute resolution / legitimate interest |
| Customer support communications | 3 years from last interaction | Dispute resolution / legitimate interest |
| Marketing preference records | Until withdrawal of consent + 1 year | Consent / legal compliance |
| Technical / log data | 13 months from collection | Security / platform integrity |
At the end of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is not technically feasible, data will be deleted by secure overwrite procedures.
FC888 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes, but is not limited to, the following measures:
While FC888 implements robust security measures, no internet-based system can be guaranteed to be completely secure. Members are responsible for maintaining the security of their own account credentials and should notify FC888 immediately if they suspect any unauthorised access to their Account.
FC888 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and improve your experience. By continuing to use the Platform without adjusting your browser settings to block cookies, you consent to FC888's use of cookies as described below.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — maintains your login session, remembers language preferences, and enables core functionality. These cookies cannot be disabled without affecting Platform usability. | Session / up to 1 year |
| Performance & Analytics | Collects anonymised or pseudonymised data about how Members use the Platform — pages visited, time spent, error messages encountered — to help FC888 improve Platform performance and user experience. | Up to 13 months |
| Functional | Enables enhanced functionality by remembering your preferences, game settings, and display choices between sessions. | Up to 1 year |
| Security | Supports fraud detection and anti-bot mechanisms by identifying anomalous usage patterns and verifying that interactions originate from a human user. | Session |
You may manage your cookie preferences by adjusting your browser settings. Most browsers allow you to refuse all cookies, accept only specific types, or delete cookies already stored. Note that disabling certain categories of cookies may impair the functionality of the Platform. FC888 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.
As an individual whose Personal Data is processed by FC888, you hold the following rights in relation to that data. To exercise any of these rights, please contact our Data Protection team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days of receipt.
You have the right to request a copy of the Personal Data FC888 holds about you, along with information about how it is being used, where it is stored, and with whom it has been shared. This is commonly referred to as a Subject Access Request (SAR).
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information directly from your account settings; for KYC-related corrections, please contact our support team.
You have the right to request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where it has been unlawfully processed — subject to our legal retention obligations (see Section 8).
You have the right to request that FC888 restrict the processing of your Personal Data in certain circumstances — for example, where you contest its accuracy, or where processing is unlawful but you prefer restriction over erasure.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format, and to transmit it to another data controller.
You have the right to object to processing of your Personal Data based on FC888's legitimate interests, and to processing for direct marketing purposes (including profiling for marketing purposes). Where you object to marketing processing, we will cease that processing immediately.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact our support team or adjust your account notification settings.
FC888 will not charge a fee for processing rights requests in ordinary circumstances. We reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded, repetitive, or excessive in nature.
The FC888 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from any individual under the age of 21. All account registrations require confirmation that the applicant meets the minimum age requirement, and KYC verification includes age confirmation as a mandatory element.
FC888 supports the use of parental control software and internet filtering tools as complementary measures to prevent underage access to gambling content. We also encourage parents and guardians to maintain open conversations with young people about the risks of online gambling.
FC888 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. All revisions will be published on this page with a revised "Last Updated" date prominently displayed.
For material changes that significantly alter how we collect or use Personal Data, FC888 will endeavour to provide advance notice via the Platform's notification system or by email to your registered address, where we are required to do so under applicable data protection law. We recommend that you review this Policy periodically to remain informed of your rights and our obligations.
Your continued use of the FC888 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure in accordance with the process described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy, your Personal Data, or your rights as a data subject, please contact FC888 through the following channels. All privacy-related enquiries are handled by our support team with strict confidentiality:
When submitting a rights request, please include sufficient information to allow us to identify your Account and verify your identity before processing the request. This may include your registered email address, full name, and, in some cases, a copy of a government-issued identification document.
Data Protection Commitments
Six concrete commitments that underpin FC888's approach to data privacy and Member trust.
Every byte of data transmitted between your device and FC888's servers is protected by industry-standard 256-bit SSL/TLS encryption — the same technology used by Malaysian banks and payment networks like DuitNow and FPX.
FC888 does not sell, rent, or commercially trade your Personal Data under any circumstances. Your information is used solely to operate your account, process payments, and comply with legal obligations — nothing else.
You have the right to access, correct, delete, port, and restrict the processing of your Personal Data at any time. Submit a request to our support team and receive a substantive response within 30 calendar days.
Sensitive data stored on FC888's servers — including identity documents, payment details, and account credentials — is encrypted at rest using strong encryption standards, protecting it even in the event of a server security incident.
FC888 does not hold your data indefinitely. Clear, documented retention schedules govern every data category we collect — data is securely deleted or anonymised as soon as the applicable retention period expires.
In the event of a confirmed data security breach affecting Member Personal Data, FC888 will take immediate remedial action and notify affected Members in accordance with applicable data breach notification requirements — promptly and transparently.
Our support team handles all privacy enquiries with full confidentiality. Reach us via live chat 24/7 or send an email — we respond to all data rights requests within 30 days.
For players aged 21 and above only. | This Policy was last updated on 1 January 2026.